Returns Policy

Once cutting, engraving or printing has started, a product carrying customer-supplied wording is not eligible for a change-of-mind return. This does not affect rights where the item is faulty, damaged in transit, materially not as described, or made with an error that differs from the wording you approved.

Unused standard goods that do not carry customer wording may be returned within 30 days of delivery. They must be clean, complete and safely packaged. Contact support before sending anything so we can issue the correct return instructions.

Report visible transit damage, faults or production errors within 14 days of delivery where reasonably possible. Include the order email, a description, and clear photos of the whole item, packaging and affected area. We will offer repair, replacement or refund according to the circumstances and applicable law.

Email support@signrighthighe.shop or use the Contact page before posting an item. We provide a return reference and address. Do not return custom goods without authorisation because the production record must be matched first.

Remove adhesive backing only after checking the product. Use protective packaging and tracked postage when you are responsible for return transit. We cover reasonable return costs where the goods are faulty, damaged or made incorrectly.